Customer Service

The job of every city employee is to make it easy for residents and visitors to live, work and do business in the City of Portage. Those who interact and do business with the city deserve to be treated in a professional, courteous and timely manner and always with the utmost respect. 


City employees are committed to providing exceptional customer service and value your comments concerning service you received and encourage your feedback. Let us know how we are doing by taking our short Customer Service Questionnaire.

2013 Outstanding Customer Service Awards

Each year the City of Portage recognizes employee who have delivered superior customer service on a consistent basis or who on a one-time occasion delivered service that was so unique, complicated or where the outcome of service provided is of major significance and far exceeded normal expectations.  If you would like to nominate an employee to be recognized you may due so by completing the following nomination form.  Recipients of the Outstanding Customer Service Awards are announced in November.

2013 Award Winners
2012 Award Winners
2011 Award Winners
2010 Award Winners
2009 Award Winners
2008 Award Winners