For the convenience of Portage residents and customers, the City of Portage offers various payment options.
Cash, Check or Money Order
These safe, reliable payment options are available for over-the-counter transactions at the Treasury Office, in the 24-hour City Hall drop-box and for mail transactions. (Cash payments in the drop box and by mail are discouraged.) Payment by check authorizes the city to convert the check to an electronic transaction, which could result in funds being deducted from the customer’s bank account as soon as the same day that the check is received.
Most banking institutions offer an online bill pay service, allowing customers to make electronic payments to the city. When making an online banking payment, please reference the specific customer account number shown on the City of Portage billing statement (utility account number, parcel number, etc.) to ensure the payment is applied to the appropriate account. Customers are advised that certain banking institutions may actually prepare a paper check and mail it to the city, rather than making payment electronically. This may result in a delay in the city receiving your payment. While the City of Portage does not charge a convenience fee for Online Banking, certain banking institutions do. Customers are encouraged to contact their banking institution with questions concerning the online banking option.
Automatic Bill Payment (Bank Drafting)
The City of Portage continues to offer automatic bill payment (bank drafting) for utility (water or sewer) customers. This option involves the automatic payment of utility bills directly from the customer’s bank account 29 days after the bill date, resulting in no late-payment fees. Click here to download the form to register for Automatic Bill Payment of utility bills.
The City of Portage offers the option for customers to pay any city charge with a credit card through Official Payments Corporation. The following online payments are accepted:
Please note that Official Payments Corporation charges a convenience fee of approximately 3% for payments completed through this source.
Click here to access the online payment system
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
BY CLICKING ON THE LINK ABOVE YOU ARE LEAVING A WEB SITE OWNED AND OPERATED BY THE CITY OF PORTAGE, MICHIGAN. THE CITY OF PORTAGE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OFFICIAL PAYMENTS CORP. OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES PROVIDED ON THEIR WEB SITE. YOU EXPRESSLY AGREE THAT USING WWW.OFFICIALPAYMENTS.COM IS AT YOUR SOLE RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF THE PERSONAL AND PAYMENT INFORMATION THAT YOU PROVIDE.
Other Legal Terms and Conditions:
Completion of a payment transaction is contingent upon both the authorization of payment by the applicable credit card company and acceptance of your payment by the City of Portage. In the event that your credit card payment is unable to be processed, Official Payments will attempt to notify you at least once using the contact information you have provided. In the event your payment is not processed or authorized by your credit card company or the City of Portage fails to accept your payment, your payment liability shall remain outstanding and unpaid and you will be subject to penalties, late fees and interest charges assessed by the relevant entity thereon, all of which obligations remain your sole responsibility.
For all late-payment disputes concerning mailed payments, the Portage Treasury Office will rely on the postmark applied by the U. S. Postmaster. Due to to mail processing and delivery going through the Grand Rapids Post Office, the City of Portage urges customers mailing payments to do so at least three days prior to the due date. Likewise, for online banking transactions, the city recommends payments be authorized at least one week prior to the due date. Credit card payments to the city are processed using the time stamp provided by Official Payments Corporation at the exact time the transaction is authorized and the customer is provided a payment confirmation number.
Please contact the City of Portage Treasury Office at (269) 329-4455 with any questions concerning bill payment options.