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1. When are my tax bills mailed and due?

Summer bills are mailed by the middle of July and are due September 14.  Winter bills are mailed the day before Thanksgiving and are due February 14.  Property owners always receive the original billing statement.  If the property owner has an arrangement with a mortgage company to pay the property taxes, the mortgage company will receive a copy of the tax bill, provided the mortgage company requested a copy.

2. What are your hours of operation?

The Treasury Office, located in City Hall 7900 S Westnedge Avenue Portage, MI 49002 is open Monday - Thursday: Open 7:30 AM - 5:30 PM, Friday: Open 8 AM - 12 NOON Closed Saturday and Sunday., except legal holidays. 

3. When should I get my utility bill?

All Portage water/sewer customers receive billing statements quarterly. When your billing cycle is being billed, you should receive the billing statement before the 10th of the month.  The billing statement is generally due the last business day of the month, but can vary slightly. If you don’t receive your utility bill before the 15th of the month, please contact the Treasury at 269-329-4455 for the amount owing and the due date of your bill.

Find related links to the Paperless Billing page and the Bill Payment Options page.

4. Can I pay my bill with a credit card?

You can use a credit/debit card to pay at the City of Portage. These payments can be made in person at the Treasury counter, online through the City's Access website, or via phone 866-270-5701. These payments are processed through a third party, Point and Pay, who charges the customer $3.95 (for up to a $500 charge) for utility bills and charges a 3 percent fee on all other payments.

5. I have a pool and/or a lawn irrigation system. Do I get billed sewer charges for the water that goes into my pool, or on my lawn?

The city takes actual reads for each utility customer and bills for all the water consumed.  For residential customers only, the city automatically provides a “lawn sprinkling allowance” that limits the sewer charges assessed.  The “cap,” as it is known, is based on each customer’s “winter-quarter” water use, which is defined as the billing cycle which includes the month of January.  The “cap” is automatically computed and applied to all residential customers and does account for water deemed to have not been added to the city’s sanitary sewer.

6. Can I pay my Utility bill via a credit/debit card?

Credit/debit card payments can be made in person at the Treasury Office, located at the City of Portage City Hall  7900 S. Westnedge Avenue. To pay with a credit/debit card via phone call 844-943-3997 option 1 you must have your Utility account number or to pay via internet visit www.portagemi.gov and click on $ on the home page. Invoice Cloud (third party vendor) charges a processing fees for all credit/debit payments. The processing fee via online or in-person is $3.95 and payment via phone is $4.70. The maximum payment per transaction amount is $500.00.

7. When should I get my utility bill?

All Portage water/sewer customers receive billing statements quarterly. When your billing cycle is being billed, you should receive the billing statement before the 10th of the month.  The billing statement is generally due the last business day of the month, but can vary slightly. If you don’t receive your utility bill before the 15th of the month, please contact the Treasury at 269-329-4455 for the balance and the due date of your bill.

Find related links to the Paperless Billing page and the Bill Payment Options page.

8. How do I pay my Utility bill?

• The City of Portage Treasury Office accepts payments via cash, check, money order or credit/debit card.  Payment by credit or debit card can be made electronically through a third party vendor on our website portagemi.gov/142 or by calling 844-943-3997 . Please note the third party charges a processing fee.
• Please make checks payable to:  City of Portage.  Payment by check authorizes the City of Portage to convert the check into an electronic funds transfer.  Please be aware that your bank account may be debited as soon as the same day the City receives your payment.
• Payment can be made in person at the Treasury Office at City Hall.  
• A drop box is available at south exit only door at City Hall 24 hours per day for your convenience.  The payment drop-box is opened once a day at 8 a.m.  Payments placed in the drop-box after 8 a.m. will be processed the next business day.
• If mailing payment, please mail payment to Treasury office, 7900 S Westnedge Avenue, Portage, MI   49002.  To receive proper credit, please include the bottom remittance portion of your billing statement.
• When mailing your payment, if you wish to receive a paid receipt, please include the full billing statement along with a self-addressed stamped envelope.