FAQs • Portage, MI • CivicEngage

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What happens if the Fire Division responds to a false alarm?: If the Fire Division responds to a false alarm, the permit holder will receive a letter with a request for information regarding the cause of the false alarm and steps that have been taken to prevent a reoccurrence. This answer must be provided within 14 days. A response fee, set by the City Council, is assessed for more than one false alarm in a calendar year.

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Fire Alarm User Permit

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1. What is the purpose of the alarm permit and is there a charge?: The permit serves several purposes including providing a list of emergency contacts for the location; information about the company monitoring the alarm; for a business, hours of operation and locations of key boxes. There is no charge for this permit.

2. Does the permit expire?: Permits do not expire and remain valid while the alarm system is in operation.

3. What if the alarm monitoring service is stopped or restarted?: if the alarm monitoring service is stopped or restarted, a new permit must be requested.

4. What happens if the Fire Division responds to a false alarm?: If the Fire Division responds to a false alarm, the permit holder will receive a letter with a request for information regarding the cause of the false alarm and steps that have been taken to prevent a reoccurrence. This answer must be provided within 14 days. A response fee, set by the City Council, is assessed for more than one false alarm in a calendar year.