The job of every city employee is to make it easy for residents and visitors to live, work and do business in the City of Portage. Those who interact and do business with the city deserve to be treated in a professional, courteous and timely manner and always with the utmost respect. City employees are committed to providing exceptional customer service. We value your comments concerning service you received and encourage your feedback. Let us know how we are doing. Take our Customer Service Questionnaire or call the Office of the City Manager at (269) 329-4404.
The City Manager is responsible for the day-to-day operations of the city. Citizens are encouraged to contact the City Manager with concerns or complaints about city services by calling Complaint Resolution at (269) 329-4404 or by visiting reportit.portagemi.gov