Frequently Asked Questions

The Treasury Office, located in City Hall, 7900 South Westnedge Avenue, Portage, MI 49002, is open Monday through Thursday from 7:30 AM - 5:30 PM and Friday from  8 AM - 12 PM. We are closed Saturday and Sunday, except on legal holidays. 

You can use a credit/debit card to pay at the City of Portage. These payments can be made in person at the Treasury counter, online through the City's Access website, or via phone at (866) 270-5701. These payments are processed through a third party, Point and Pay, which charges the customer $3.95 (for up to a $500 charge) for utility bills and charges a 3 percent fee on all other payments.

The city takes actual readings for each utility customer and bills for all the water consumed. For residential customers only, the city automatically provides a “lawn sprinkling allowance” that limits the sewer charges assessed. The “cap,” as it is known, is based on each customer’s “winter-quarter” water use, which is defined as the billing cycle that includes the month of January. The “cap” is automatically computed and applied to all residential customers and does account for water deemed not to have been added to the city’s sanitary sewer.

Credit/debit card payments can be made in person at the Treasury Office, located at the City of Portage City Hall, 7900 South Westnedge Avenue. To pay with a credit/debit card via phone call (844) 943-3997 option 1, you must have your Utility account number, or to pay via the internet, visit www.portagemi.gov and click on $ on the home page. Invoice Cloud (third-party vendor) charges a processing fee for all credit/debit payments. The processing fee via online or in-person is $3.95, and payment via phone is $4.70. The maximum payment per transaction is $500.00.

All Portage water/sewer customers receive billing statements quarterly. When your billing cycle is being billed, you should receive the billing statement before the 10th of the month.  The billing statement is generally due on the last business day of the month, but it can vary slightly. If you don’t receive your utility bill before the 15th of the month, please contact the Treasury at (269) 329-4455 for the balance and the due date of your bill.

Find related links to the Paperless Billing page and the Bill Payment Options page.

• The City of Portage Treasury Office accepts payments via cash, check, money order, or credit/debit card.  Payment by credit or debit card can be made electronically through a third-party vendor on our website, portagemi.gov/142, or by calling (844_ 943-3997. Please note that the third party charges a processing fee.
• Please make checks payable to:  City of Portage.  Payment by check authorizes the City of Portage to convert the check into an electronic funds transfer.  Please be aware that your bank account may be debited as soon as the same day the City receives your payment.
• Payment can be made in person at the Treasury Office at City Hall.  
• A drop box is available at the south exit only door at City Hall, 24 hours per day, for your convenience. The payment drop-box is opened once a day at 8 a.m.  Payments placed in the drop-box after 8 AM will be processed the next business day.
• If mailing payment, please mail payment to the Treasury office, 7900 South Westnedge Avenue, Portage, MI 49002.  To receive proper credit, please include the bottom remittance portion of your billing statement.
• When mailing your payment, if you wish to receive a paid receipt, please include the full billing statement along with a self-addressed stamped envelope.

Summer bills are mailed by the middle of July and are due September 14. Winter bills are mailed the day before Thanksgiving and are due February 14. Any year those dates fall on a weekend, the due date becomes the following Monday. Property owners will always receive the original billing statement. If you have a tax arrangement with your mortgage company, they can receive a copy of your tax bill, provided they have requested it. This request status is noted on your original billing statement.

The Treasury Office, located in City Hall, 7900 South Westnedge Avenue, Portage, MI 49002, is open Monday through Thursday from 7:30 AM - 5:30 PM and Friday from 8 AM - 12 PM. We are closed on Saturdays and Sundays, and hours may vary on legal holidays. Please click here to view the City Hall holiday schedule.

You can use a credit/debit card to pay at the City of Portage. These payments can be made in person at the Treasury counter, online by visiting our Online Bill Pay page, or via phone at (844) 943-3997 for a $0.75 service fee. These payments are processed through a third party, InvoiceCloud, which charges the customer $3.95 (for up to a $500 charge) for utility bills and charges 3% on all other payments with a minimum of $2.95 charged.

Postcards will save on postage, envelopes, and processing costs. It also supports the city’s commitment to environmental sustainability.

To promote additional efficiencies, utility customers are encouraged to transition to paperless billing and utilize the Pay-by-Text option for convenience.